Return Policy
RETURN POLICY:
We hope that you are satisfied with your sashaandz.com purchase. However, if you need to return your unworn and unwashed items you can request a return online. Please INITIATE A RETURN to begin the process.
- You must make your return within 14 days of the delivery date
- We will not accept merchandise that has been worn, altered, or washed.
- Merchandise must have all tags attached.
- Sale items 60% off and higher are final sale and cannot be returned or exchanged.
- Sasha+Z reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- Please note an excessive number of returns in a twelve-month period can cause us to reject future orders from you.
If you have mistakenly returned a personal item that was not purchased from Sasha+Z, please reach out to Customer Service and we will do our best to assist in locating your item for you. If you have returned a final sale item, it will be returned with a label you've provided. Customer Service will reach out to you directly upon receipt of your non-Sasha+Z / final sale item. We will make two attempts to contact you regarding your item(s). If we do not hear from you, Sasha+Z is at liberty to dispose of your item(s).
Please note: Sasha+Z can not be held responsible for returning, replacing or compensating for any lost items mistakenly returned to Sasha+Z. We are also not responsible for any shipping costs acquired to return your personal item(s) back to you.
We are not responsible for lost packages returned through a carrier of your own choosing.
REFUND PROCESSING TIME
Returns are processed within 7-10 business days of package receipt. Your banking institution may require additional days to process your refund.
EXCHANGES
We do not offer exchanges at this time. Please return the item you do not want and place a new order on sashaandz.com
PRICE ADJUSTMENTS
We offer price adjustments within 7 days of your order being placed. However, please note that temporary promotions or flash sale pricing cannot be applied to previous purchases. All price adjusted items are considered final sale and are not eligible for returns. Additionally, all items labeled as Final Sale are not eligible for price adjustments.